Terms & Conditions
Return & Refund Policy
1. Buyers are NOT ALLOWED TO CANCEL pre-oreder items once payment has been made. Please note that PAYMENT FOR PRE-ORDER ITEMS IS NOT REFUNDABLE.
2. If your order is out of stock or not available currently, you will always be call with the option to cancel your order if you would rather not wait for the item. For cancellation, please contact us for arrangement and refund. We apologize for any inconvenience.
3. Buyer will receive an notification email from BESS Computer after Order Confirmation.
4. Payment is due immediately upon Order Confirmation to have smooth shipping & delivery process.
Product Exchange Policy (Online Purchase)
1. One to One exchange of products within 5 days is applicable for web store purchase, applicable for selected products only. The exchange is also subject to stock availability and if only:
- The product is verified as 'Manufacturer's Defect' after checking by our technician team.
- The product, product’s packaging and all its original content (including accessories, any software and manuals) is complete and in good condition.
- The product is accompanied with original purchase receipt
2. Please take note that products such as Projectors, Monitors, Software, Branded Desktops, Printers, Laptops and consumables (e.g. Ink Cartridges or Toners) are not available for a One to One exchange and must be sent to manufacturer’s service center for any required warranty services.
3. Exchange request for product which is working fine but found incompatible with customer’s PC or laptop will not be entertained.
4. For exchange or warranty purposes, customer will need to email to us within 5 days from the date of invoice, at [email protected], include the following details in the email – Order No, Invoice no, Contact No, Product to exchange and Faulty Reason. Our customer service will contact you and provide you with complete return instructions.
5. Customers will have to bear the postage fees for shipping items(s) back to us for exchange process.